Frequently Asked Questions

How do I make an appointment?

Colorado Center for Arthritis and Osteoporosis is a consultative practice. This means that, in general, a patient must be referred to us by their primary care provider (PCP). We work closely with our patients’ PCPs to integrate our treatment with the patient’s overall healthcare. If you have symptoms related to your joints or muscles, discuss these with your PCP. If he or she feels that evaluation by a rheumatologist is appropriate, your PCP will refer you to us.

What if I have to cancel my appointment?

Please respect the time of your provider and other patients by calling us as soon as possible if it becomes necessary to cancel or reschedule your appointment. This gives us the opportunity to offer the time to another patient.

Will the provider be on time?

We know that your time is valuable and will make every effort to see you at your scheduled appointment time. Our top priority, however, is always the health of our patients. On occasion, unanticipated urgent medical needs of other patients may cause us to run behind for your appointment. Rest assured that we will always take the time to give you the high quality, thorough and personalized medical care that you deserve. If we are running late and you are not able to wait, we will be happy to reschedule your appointment.

Do you accept my insurance?

We accept most commercial insurance. One notable exception is Kaiser, which we do not accept. We also accept Medicare assignments. Medicare patients, please note that we will submit your secondary insurance information along with your initial claim to Medicare. Medicare often passes this information on to the secondary carrier, which then will often reimburse us. However, the ultimate responsibility for the payment of Medicare deductible and co-insurance rests with the patient. If you are unable to pay a medical bill due to financial hardship, please discuss this with our office manager, Denise Qualls, who will be happy to work out a payment plan with you. Please feel free to discuss any questions you have about your medical bill with our billing and collections specialist, Tammy Marquez.

How do I get my prescriptions refilled?

If you are taking prescription medications, understand that we will be monitoring them carefully in order to ensure you are using them safely. To ensure you don’t miss a dose, please call in your prescription refill requests one week before the medication is needed, either by calling your pharmacy with the request or contacting us directly. If you call the request in directly, please include the following information: patient name and phone number, drug name and dosage, and pharmacy name and telephone number.

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