Careers at CCAO

Job Title: Patient Care Coordinator-Phone, PCC-

Starting Rate $18.00-$19.50

Patient Care Coordinator job description: As a Patient Care Coordinator it is your responsibility to serve our patients on phones, by strategically scheduling patients for appointments and assisting them with their requests. We will continuously strive to communicate with our CCAO team ensuring that we are taking care of patient’s needs.

Responsibilities to Include But Not Limited To:

· Have a positive and kind attitude with each other and with our patients.

· Operates multiline telephone system. Answers incoming calls in a warm and caring manner, determines purpose of callers, and forwards or flags appropriate department.

· Verify the schedule each morning looking for any issues, verifying insurances, Medicaid, referrals and PA’s for all appointments on the schedule.

· Maintain a clean, neat, and tidy office by utilizing opening and closing checklist.

· Greets and directs patients, salespeople, and visitors in a friendly manner

· Check in patients on time. If a patient is late for appointment, coordinate with the provider to get patient checked-in or rescheduled.

Handles patient registration, verifies patient’s records are up‑to‑date and accurate.
· Scan insurance cards and photo ID’s into system and attach to patient registration.

Receives payments and past due balances. Enters into system. Tallies daily deposits for the day. Balance petty cash in the morning and evening. This includes over the phone payments
· Check-out patients ensuring follow up appointments are schedule. If patient does not schedule future appointment set up recall and future flag yourself for follow up.

· Schedule patients for all appointments (New Patient, Return, Infusions, phlebotomies, and Injections etc.)

· Send proper flags to each depart (PA, Referrals, infusions/injections, billing)

· Confirms new patient appointments for next day’s schedule

· Managing provider schedules when a provider is out sick or for PTO reschedules

· Print medical records for new patients for the next day appointments

· Check voicemails, return patient calls or send a flag to the correct department notating and detailing the information in the voicemail.

· Document patient voicemails by creating a flag or phone note

· Maintain office schedules by calling on appointments that are in red due to a patient cancellation or request to reschedule. Fill appointments by calling on waitlists

· Work as a team to make sure daily tasks are taken care of.

Maintains confidentiality of records.
Performs related duties as required.
Qualifications:

· High school graduate or equivalent preferred.

Friendly demeanor.
Some Computer knowledge/typing.
Good verbal and written communication.
Knowledge, Skills and Abilities:

· Able to maintain confidentiality.

Able to be friendly, helpful and courteous to patient’s in-office and on the phone.
Ability to understand and perform duties of position
Able to complete a complex variety of tasks in an organized manner.
Thorough knowledge of policies and procedures relating to position.
Ability to look ahead and monitor the appointment schedule to ensure appointments are scheduled strategically
Able to treat patients and staff with consideration and respect.
Able to multitask and work under pressure.
Competencies:

Identifiesand resolves problems in a timely manner; Manages difficult or emotional patient situations; Keeps emotions under control; Speaksclearly in positive or negative situations; Listens and gets clarification; Writes clearly; Able to read and interpret written information. Contributes to building a positive team spirit; Demonstrates accuracy;Uses time efficiently; Completes work in timely manner; Able to deal with frequent change, delays, or unexpected events; Is dependable, adaptable and punctual; Isconsistently at work and on time; Asks for and offers help when needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit for extended periods; use hands and fingers; reach with hands and arms; stoop and bend. The employee must occasionally lift and/or move up to 25 pounds.’
‘
Work Remotely

No
Job Type: Full-time

Pay: $18.00 – $19.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:

10 hour shift
COVID-19 considerations:
As a healthcare facility, all CCAO employees must be vaccinated and wear a mask.

Application Question(s):

Are you willing and able to travel (as scheduled) between our offices in Wheat Ridge, Northglenn and Broomfield?
Work Location: One location

For more information or to apply please visit our listing on Indeed or email your resume to kritter@ccao.net

Our Company

Come join an expanding, team-oriented rheumatology practice. Since 1998, the rheumatologists at Colorado Center for Arthritis and Osteoporosis have relieved the suffering and improved the quality of life of patients suffering from rheumatic conditions. We combine the latest advances in medical knowledge with a compassionate, collaborative, patient-centered approach.

Our Values

· Our patients’ needs will be first

· We will serve the needs of our referring physicians

· We will treat all team members with respect

· We will be ethical in all our dealings

· We will strive to continuously improve

Starting wage is $18-24/hour depending on experience.

Our outstanding benefits package includes:

· Four day work-week

· 120+ hours PTO annually

· 401K plan with company contributions

· Health insurance package with dental and disability plans

· HSA contribution

Responsibilities to Include but Not Limited to:

· Provide excellent care to our patients in a professional and courteous manner

· Assist providers with patient procedures

· Administer injectable medications

· Perform phlebotomy

· Triage patient calls

· Clean and stock exam rooms daily

· Send in patient prescriptions to their designated pharmacy

· Administers infusible, IV medications

· Other duties as required

· Multiple offices – travel is a possibility

Qualifications:

· Medical assistant or experience in a clinical office setting (preferred)

· Ability to work effectively as part of a team and to collaborate with team members from other departments

· Ability to demonstrate highly effective interpersonal communication skills

. Strong verbal and written communication skills

· Strong computer skills (medical record software experience a plus)

Job Type: Full-time

Pay: $18.00 – $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:

10 hour shift
COVID-19 considerations:
As a healthcare facility, masks and vaccinations are required for all CCAO employees.

Application Question(s):

Are you willing and able to commute to our offices in Wheat Ridge and Denver?
Work Location: One location

For more information or to apply for this position visit our listing on Indeed or email resume to kritter@ccao.net